22nd April 2008, How method-based problem diagnosis can cut down time by 97%

Synopsis: Method-based problem diagnosis is rarely understood and even more rarely practiced, and yet it offers an effective means to solving intermittent or long-running IT problems. In this presentation Paul will outline an IT specific problem resolution method called RPR and describes the core principles. He will describe how you can benefit from the approach and illustrates the effectiveness of RPR with two case studies from the finance industry.

Speaker Profile: Paul has a 29-year career in the IT industry, working in the UK, the US and Germany for companies such as IBM, National Semiconductor and Hitachi. In 1989 he founded advance7, an independent consultancy specialising in IT performance and stability. In August 1990 advance7 launched a critical problem resolution service called REACT, since when the company has helped over 250 of Europe's leading companies solve chronic IT problems.